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Warranty Policy

At CPU Line, we stand by the quality of our products and are committed to ensuring your satisfaction. We offer a comprehensive warranty policy to give you peace of mind with your purchases.

1. Standard Warranty Coverage

All products sold by CPU Line come with a 1-year limited warranty unless otherwise specified. The warranty begins on the date of your purchase and covers any manufacturing defects in materials and workmanship under normal use.

Warranty covers:

  • Manufacturing defects in parts or components.
  • Functional issues that prevent the product from operating as intended.
  • Hardware malfunctions due to faulty components.

Warranty does not cover:

  • Physical damage or defects caused by accident, misuse, neglect, or improper handling.
  • Damage from unauthorized repairs or modifications.
  • Normal wear and tear (e.g., scratches, dents, battery degradation over time).
  • Damage caused by environmental factors (e.g., water, extreme temperatures, or humidity).
  • Consumables such as batteries, ink cartridges, and other items with a limited life expectancy unless specifically covered by the manufacturer.

2. Extended Warranty (Optional)

CPU Line offers the option to purchase extended warranties for select products. These extended warranties provide additional coverage beyond the standard 1-year period. Terms and conditions for extended warranties are outlined at the time of purchase.

3. How to File a Warranty Claim

If your product experiences a defect covered under our warranty policy, follow these steps to file a claim:

  1. Contact Customer Support: Email us at support@cpuline.com or call (205) 206 9690 to initiate your claim. Please have your order number and a description of the issue ready.
  2. Product Inspection: Once your claim is reviewed, we may request photos or additional information to help determine the problem. In some cases, we may ask you to send the product to our service center for further inspection.
  3. Resolution: If the product is deemed defective under warranty, we will, at our discretion:
    • Repair the product.
    • Replace the product with a new or refurbished unit of the same or comparable model.
    • Issue a refund if repair or replacement is not feasible.

4. Shipping and Processing Costs

  • For valid warranty claims: CPU Line will cover all shipping and handling costs for repair or replacement.
  • For out-of-warranty claims: or products not covered under warranty, the customer is responsible for shipping costs to our service center. Any repair or replacement fees will be quoted before proceeding.

5. Third-Party Manufacturer Warranties

Certain products sold by CPU Line may come with manufacturer warranties that extend beyond or differ from our standard warranty. In these cases, CPU Line will facilitate contact with the manufacturer but is not responsible for their warranty terms or conditions. Please refer to the product's documentation or contact the manufacturer directly for details.

6. Non-Warranty Repairs

If your product is out of warranty or the issue is not covered under the warranty policy, CPU Line offers repair services at an additional cost. Contact our customer support team to receive a quote and further instructions.

7. Contact Information

  • CPU Line
  • Email: support@cpuline.com
  • Phone: (205) 206 9690
  • Address: 2020 N ACADEMY BLVD COLORADO SPGS, CO 80909

8. Changes to Warranty Policy

CPU Line reserves the right to modify this warranty policy at any time. Any changes will be posted on our website and will apply to purchases made after the date of the change.

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